MEPSKING.SHOP After-Sales Policy & Service Terms

We are committed to providing a worry-free shopping experience for customers worldwide, with clearly defined responsibilities and full protection of your rights.

📧 Email

Customer Service: online@mepsking.com

Business Deal: business@mepsking.com

Affiliates Email:  affiliates@mepsking.com

🕘 Working Time

Monday- Friday 9:00-18:00 UTC+8

I. Pre‑Sale Services

Our Commitment: Transparent Information & Worry-Free Shopping

● Product Information

All product pages include detailed specifications, materials, and usage recommendations. If there is any discrepancy or product defect, after-sales support including return/exchange is available.

● Pricing & Promotions

Product prices reflect real-time pricing. If promotional codes or discounts apply, validity periods and terms will be clearly stated. Expired promotions are deemed invalid.

● Online Consultation

Our professional customer service team is here to assist with product recommendations, compatibility suggestions, and the ordering process to help you shop with confidence.

II. In‑Sale Services

Our Commitment: Timely Dispatch & Transparent Delivery

● Orders & Payment

Placing an order signifies agreement with these terms. An order number will be generated and sent via email or site message.

Shipping Time: Orders are shipped from the warehouse based on the product page’s dispatch time. (Delays due to holidays or unforeseen events will be notified separately.)

● Shipping Scope & Fees

We offer worldwide delivery. Free shipping is available to select countries/regions on qualifying orders. Shipping costs are shown clearly at checkout. For split shipments, any cost difference will be communicated in advance.

● Tracking

All packages come with trackable numbers. In case of delay, we’ll assist in communication with the shipping carrier.

III. After‑Sale Services

Our Commitment: Hassle-Free Support & Clear Accountability

1. 7-Day No-Reason Return Policy

We offer a risk-free trial of our products with eligible “7-Day No-Reason Returns.”

● Return Window: Within 7 days from the day after delivery

● Product Condition: Item must be unused, in original condition with all packaging and accessories intact

● Shipping Fees: Covered by seller for quality issues; otherwise, borne by the buyer

● Refund Timeline: Refund will be processed within 7 business days after returned items pass inspection

❗ Exceptions (Non-Returnable Items):

● Customized products

● Opened items that affect resale value

2. 24-Month Warranty

● All eligible products (e.g. motors, flight controllers, VTX, ESCs, etc.) come with a 24-month warranty from the date of purchase

● Covers defects and malfunctions caused by non-human factors

● Depending on the issue, we may offer discounts, free repairs, part replacements, or full product replacement

● Specific products (e.g. batteries, flight controllers, transmitters) follow the warranty period stated on the product page