Question 1

Q: How is the fairness and authenticity of the Vine Voice Lucky Draw ensured? Why haven’t I won yet?

Accepted Answer

1. All draws are conducted using a transparent physical lottery machine, and the entire process is live-streamed to ensure full transparency and real-time public supervision.
2. The results are generated completely at random by the machine — no one can interfere with or predict the outcome. There are no pre-set winners or manual manipulation.
3. The winning odds depend on the number of participants and available prizes in each event. Every draw is fair, impartial, and entirely random.

Question 2

Q: Why is the Vine Voice event exclusive to M+ Members? Will my membership renew automatically? Can I get a refund if I don’t win?

Accepted Answer

1. The Vine Voice program is an exclusive benefit for paid M+ Members, designed to reward our most loyal users. As a member, you’ll enjoy multiple privileges — including lucky draw entries, free sitewide shipping, member-only discounts, double reward points, and high-value coupon pack. The total value far exceeds the $2.99 membership fee.
2. The M+ Membership is a one-time payment and does not renew automatically, giving you full control over your membership status.
3. The membership fee ($2.99) grants access to exclusive member privileges, not a product purchase, so it is non-refundable once paid. However, rest assured that the benefits you receive provide exceptional value.

Question 3

Q: Are the prizes really free? Can I exchange them or request cash instead? Are the products genuine or refurbished?

Accepted Answer

1. Completely Free: All prizes are shipped free of charge directly from the official MEPSKING warehouse. We’ll ship from the nearest location whenever possible. You won’t need to pay for the product or shipping.
In rare cases involving cross-border deliveries, local import duties or taxes may apply according to your country’s regulations — these costs, if any, are the recipient’s responsibility.
2. 100% Genuine Products: Every prize is a brand-new, authentic product officially sold by MEPSKING. The brand and model of prizes are clearly listed on the event page, and all prizes come with the same quality assurance and warranty as items sold on our website.
3. No Exchanges or Cash Redemption: Prizes cannot be exchanged, returned, or converted into cash. We recommend joining the events featuring the products you truly like to ensure the best experience.

Question 4

Q: How can I check if I’ve won? Where can I find my winning number? What benefits do I get if I don’t win? What if I miss the live draw?

Accepted Answer

1. Winning Number: Your winning number will appear in "My Activities" after you successfully enter the draw.
2. How to Confirm Your Win: You can check your result through any of the following:
● During the live broadcast announcement
● Via email notification
● In your "My Activities" on our website
3. If You Missed the Live Draw: Don’t worry! You can watch the replay, check your email, or view the results directly in your "My Activities".
4. Benefits for Non-Winners: Even if you don’t win,  you still enjoy M+ members exclusive rewards such as a 15% off sitewide coupon, free shipping voucher, $48 coupon pack, double reward points, and free gifts— ensuring every participant gains real value.

Question 5

Q: How long do I have to claim my free prize order after winning? What happens if I miss the deadline?

Accepted Answer

1. Winners must contact customer service within 7 days after the official winner list is announced to claim their prize. An email notification will also be sent to remind you. If you do not contact us within the 7-day period, it will be considered a voluntary forfeiture, and the prize will no longer be reserved. So please make sure to reach out to us as soon as you win!

Question 6

Q: How will the prize be delivered? Do I need to pay for shipping? What if the product is damaged or lost?

Accepted Answer

1. Prize Delivery Process: After winning, please contact our customer service within 7 days. Our team will guide you to confirm your shipping address and help generate your free order. Once the order is confirmed, the prize will be shipped within 3 business days.
2. Shipping Fees: All shipping costs are fully covered by MEPSKING — you don’t need to pay anything.
3. Damage or Loss: If the product is damaged or lost during shipping, MEPSKING will resend a replacement free of charge. The replacement item will be of the same model and value as the original prize.

Question 7

Q: Why do I need to complete my personal information? Will my privacy be protected?

Accepted Answer

1. Reason for Completing Your Information:
We ask you to complete your personal details so that, in the event you win, we can verify your identity and ensure the prize is delivered accurately and on time.
2. Privacy Protection Commitment:
MEPSKING strictly protects your personal privacy. When announcing winners, only the draw number, username/nickname, or partially masked email address will be displayed. Your real name, address, and contact details will never be made public or shared with third parties.

Question 8

Q: What should I do if the product I received is damaged, defective, or if my member benefits were not fulfilled?

Accepted Answer

1. Warranty Service:
All prize products come with the same official warranty coverage as regular purchases made on the MEPSKING website.
2. Damaged Product Handling:
If your item arrives damaged or defective, please contact our customer service at online@mepsking.com as soon as possible. After verification, we will resend a replacement product of the same model and value free of charge.
3. Benefit Redemption Issues:
If you encounter any issues such as prizes or membership benefits not being properly delivered, please reach out to our customer service team immediately. We will verify and resolve the issue promptly to ensure you receive all your entitled rewards.

Question 9

Q: How can I get additional draws after using all of my chances? Can I participate with multiple accounts?

Accepted Answer

1. How to earn extra draws:
● Invite Friends: Invite others to join the Vine Voice Program. Both the inviter and the invitee will receive 1 extra draw.
● Purchase Rewards: Once all raffle entries are used, place a new order of $99 or more to receive 1 additional draw.
2. Account Participation Rules:
● To ensure fairness, each participant may only use one account.
● Multiple accounts using the same payment method, email, phone number, device, shipping address, or IP address will be considered a violation.
● All draws associated with violating accounts will be immediately canceled, and no refunds will be issued.

Question 10

Q: How often is the Vine Voice draw held? Will this event continue long-term?

Accepted Answer

1. Event Frequency:
The Vine Voice draws are held on a regular basis. Specific schedules and prizes for each draw will be announced in advance on the event page and our official social media channels. We recommend following our official channels to avoid missing any updates.
2. Long-Term Program:
Vine Voice is a core, long-term membership benefit provided by MEPSKING. We will continue to host these draws to bring more high-quality products and rewards to our members. Your participation and support are our greatest motivation to keep improving this program.

Ongoing Prizes

Winner Records

FAQs

Event Rules

MEPSKING VINE VOICE